Course Content:
This unit covers identifying, assessing and managing customer expectations, setting customer service standards and resolving issues, as well as maintaining and improving customer relationships.
Course Objectives:
At the end of each learning unit, the learner will be able to:
- Identify and assess customer expectations to meet customer needs.
- Set customer service standards to ensure that customers receive a consistent experience.
- Manage customer expectations to increase customer satisfaction.
- Resolve issues in accordance with organisational procedures.
- Maintain and improve relationships to enhance customer retention.
Course Reference Number: TGS-2013501124
Funding Validity: 01/07/2019 to 30/06/2025
Upcoming class:
TBC
Venue:
Online (Zoom)
Nett Fees Payable (inclusive of 9% GST):
- SME-sponsored: $249.60
(SC/PR of all ages) - Non-SME sponsored/ Self-sponsored: $377.60
(SC below 40 years old; PR of all ages) - Non-SME sponsored/ Self-sponsored: $249.60
(SC 40 years old and above)
U.P. $697.60
Funding & Claims
To be eligible for funding, company-sponsored staff attending courses must be employed by company, and company also contributes CPF to staff.
– Foreigners may attend short courses but are not entitled to course fee subsidy and absentee payroll funding.
– SkillsFuture Enterprise Credit(SFEC) supportable (https://sfec-microsite.enterprisejobskills.gov.sg/home/).
– Absentee payroll claimable ($4.50 per hour).
– Supported under NTUC’s UTAP
– PSEA (Post-Secondary Education Account) -approved
– 75% attendance and passing of assessment is required for course completion
* Self-sponsored individuals must be at least 21 years old